Airsupply Shipping Agents Terms & Conditions

Please note that Airsupply Shipping Agents is the legal entity operating the website of
www.passportforpets.co.uk

i. In the event of shipment cancellation for any reason - Airsupply Shipping Agents reserve the right to charge for any work completed up to point of cancellation. This will include but not be limited to:   Airline Bookings, Phone Calls, Emails, Faxes, Hours spent preparing the shipment, Pre-manufacture of Transit Kennels, Obtaining Licenses/ Permits, Visits to the Vets, transportation etc.
ii. The above quote is based in part, on information supplied by the customer. Airsupply Shipping Agents and/or their agents cannot be held responsible for any miscalculation based on incorrect information supplied by the customer.
iii. Airsupply Shipping Agents / their agents accept no responsibility for inconvenience or extra costs incurred by the rescheduling / cancellation / delay of flights / airline surcharges and any other situation of which is outside of their control.
iv. The quotation is valid for 28 days from the above date.
v. A non-refundable deposit is required to process the booking - with the balance payable a minimum of 21 days prior to departure.

- If payment is received in full then £250 + costs (+ VAT if applicable) is deemed to be the deposit.

- If any last minute changes are to be made to the booking and additional payments are applicable, these are to be paid immediately by BANK TRANSFER ONLY.

- If the shipment is cancelled within 7 days prior to departure, no refund is applicable.
vi. Instructions are accepted subject to the company's standard conditions of service, copies of which are available upon request.

vii. All quotations are based on charges to arrival destination airport only. All Import requirements are the owners' responsibility unless the quotation is raised on an Airport to Door service.
viii. All Kennels must be compliant with the current airline regulations.

ix. On arrival at your destination where a Customs Clearance is required - this will take place which could take a number of hours to process. You must contact the airline at destination for clarification of this in all circumstances. There will be local charges to pay which must be paid on arrival direct to the relevant department. These charges are not included in our quotation.

x. Airsupply Shipping agents only provide guidelines regarding the Health requirements. The onus is on you to contact the Governing Authorities of your country of destination for the up to date regulations. Airsupply Shipping agents cannot be held responsible for any requirements not followed as instructed by the authorities.
E&OE

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"I have got to congratulate you and all your team, for the wonderful job regarding the paperwork that you'll did. The Australian quarantine were highly impressed and gave it a 10/10.

Once again THANK YOU for taking care of Smokey, who is not only a pet but a very special member of our family"