To enable us to provide you with an accurate quotation for your pet's transport, we need details from you about your travel and most importantly, your pet! We really do need all the information on this form which will not be shared with any third party. Thank you!
Over the many years (30+ we've been transporting pets) we have found that the key to happy customers (and pets), is planning. Planning vet procedures, especially vaccinations, means that your pet will not be traveling whilst feeling under the weather. We will agree the time line with you and tell you what needs to be done and by when so that things run smoothly for your pet shipping experience. We will also prepare all documentation for the exporting airline & importation clearances at the destination.
We partner with a local veterinarian to ensure your pets fly in good health and in compliance with the importing country's health rules and regulations.
Pets should arrive at our office at least 9 hours before their flight and this may mean an overnight stay at our boarding facilities.
If departing from Heathrow, we offer a free delivery from our offices to the relevant airlines handling agents. Your pet needs to be delivered into the airline 4 hours prior to departure...
Prior to airline delivery, we ensure that all dogs are given a short walk to attend to calls of nature and to relax them.
We are delighted to include testimonials on this website from many happy clients who have used our services. We also appreciate the fact that they have taken the time and trouble to provide this feedback which is extremely important for us, not only because it let's others know how good our service is, but it's very gratifying for us to know we've done well.
Very professional and supportive - highly recommend. Katherine successfully navigated moving our cats from the UK to Australia including one quite last minute, pandemic-related change of dates - managing to squeeze them into quarantine just before the Xmas closure which was a huge relief. Katherine and her colleagues were always so responsive and guided us through the various stages of the Australian import process and she was so reassuring once the boys had been collected and were en route. Very professional and supportive agents and I have no hesitation in recommending them for even the more complex moves.
Absolutely fantastic! A different courier let us down and Katherine picked this up for us and the cats were safely moved from the UK to Italy. Katherine kept in touch at all times and helped with a last minute emergency. Would highly recommend.
Nina was so helpful! I was having troubles with getting a compatible flight and she presented me with many options and was persistent with getting my pup to me! They were also cheaper than most companies and I knew my pup was treated extremely well
From the first point of contact with Katherine at Airsupply Shipping Agents, my wife and I were provided with 10 out of 10 customer service. We were given clear costs and also a detailed vaccination program, detailing exactly what was required and the time frames for each vaccination that Mollie required, enabling Mollie to move out to Australia with us. We were updated at each stage of the way, from the initial pick up in the UK to the flight to Melbourne via Qatar, Mollies 10 Days at the Melbourne Quarantine facility and then Mollies flight from Melbourne to Perth, where we picked up a very happy and excited Mollie 12 days after saying goodbye in the UK.
Dealing with Katherine at Passport for Pets was a real pleasure - she was professional, friendly and went above and beyond when a delay caused by our vet created complications for our timeline. She was reassuring and tenacious in making sure everything fell into place and we are extremely grateful. Our puppy is now enjoying his new life in South Africa and we really appreciate how well looked after he was. Many thanks from Goose and his family!
My two cats flew from London to Stockholm with the help from Jess at Airsupply shipping agents. The trip went amazingly smooth and the girls arrived safely.
Jess has been a true star! She's answered every question about a million times and always had a happy voice on the phone and in the emails.
I contacted this company when I acquired a new puppy just before I was moving back to the United States. Obviously he was going to come with me! I communicated from the start with a wonderful lady called Jess who was very knowledgeable and had infinite patience with my questions and queries. Wonderfully smooth transaction from start to finish. Definitely lots of kindness and compassion shown to my little boy who arrived safely in the USA right on schedule and is now settling down in his new life and adjusting extremely well. Passports for pets were wonderful from start to finish and I recommend this company to everybody and anybody looking for an overseas animal relocation.
Special thank you to Jess.
Was not the first time my cats did a long trip but the experience this time was awesome !!
The company really know how to do its job and how to guide the owner through British regulations that could be annoying !!
My cat travelled from UK to Australia with no problems. The team at passport for pets are very friendly and helpful.
From the moment I began my research in taking my 2 cat children from London to Jersey in the Channel Islands, I received prompt replies from the agents, with detailed quotes. I started my query 6 months before I took the big step to move them, in that time Jess continued to assist me and answer every question, however silly and obvious it my have seemed to them! I cannot fault the amazing support, first class customer care and now I have my wonderful fluffy friends with me! They arrived looking fresh and healthy and that is a credit to you guys! A GOLD STANDARD SERVICE.
Thank you Jess for your care nature and professionalism.
I as really nervous about shipping our Cat to Croatia. He is a very nervous boy and had to have an overnight stay which worried me and during a pandemic there were not many options!
The staff were all so friendly and super responsive over email - always coming back within the hour.
The process was really easy and all went fine.
Thank you so much!
A brilliant and friendly service. We were stuck for 3 months in a prolonged lockdown in Crete and it was not possible for us to drive across Europe with our 2 dogs to get back to the UK. We heard of Airsupply through Skyway Cargo in Athens and so we flew back.
It was a very smooth journey and Sarah saw us through it all without any stress.
Passport for Pets (a subsidiary of Airsupply Shipping Agents) are the best company you can wish to deal with if you are relocating your pet abroad. I have had the pleasure of dealing with Jess, who is an absolute superstar and successfully coordinated Coco's (our 8 year old French bulldog) relocation to the US from the UK as seamless as possible, despite multiple change of plans and delays from our side and uncertainty from the airlines due to Covid.
Special credit to Jess for the patience and professionalism she displayed throughout in answering my 100s of questions, always reassuring and offering complete and correct information at each step of the way. I couldn't have wished for a better outcome and service and Coco arrived in good spirits, albeit a bit confused after two long flights.
If you want an honest, reliable company to take care of your pet relocation these are the guys to get in touch with.
Sarah was absolutely outstanding with me, from the second she answered the phone at the start right to the last minute of delivery, I was informed of every movement of my precious girl that came all the way from Russia, we are so grateful for everything you did for us and as a company I wouldn't hesitate to use you're services again, thank you from the bottom of our hearts, Paige, Richard & girls xxx
I recently sent my cat, Zara, to her new home on the west coast of the US. Katherine was the first out of the various people I rang for quotes, having no experience of moving a pet internationally, to fully explain to me the process - why the prices were the way they were, where and when I could expect the flight to be. I ended up choosing to send Zara door to door via the offered pick-up service and this seems to have worked without any issues whatsoever.
Particularly commendable was the handling of a last minute hiccup with an incorrectly worded vet's letter, which I would have not have caught if not for Katherine offering to check my documents ahead of time - saved me paying for another one!
Passport for Pets were a pleasure to deal with during an uncertain time, and reassuring and thorough with a process which is inevitably stressful and expensive. I hope they won't be offended if I say I hope I don't have to send a pet abroad again, but if I do I will certainly use them again.
Linz was very helpful in helping me get my cat over to USA under just a weeks notice. She responds to emails promptly and really puts you and your pets well being first. They were very clear with the paperwork required and ensured that the pet was ready for the journey.
My pet arrived safely and I couldn't be happier.
was such a pleasure to work with. She was always responsive and knowledgeable, and very pleasant.
I hope management know what an asset Sarah is to the company, and I am forever grateful to her for helping me through a very stressful and daunting endeavor.
All my best to her with immense gratitude.
provided an excellent and caring service for our two pet dogs coming into London from the Caribbean. We got to visit their offices and witness the happy atmosphere and how they pay attention to detail to their customers and their pets. It's very stressful worrying about your pets especially when airlines change their flights or delay matters, as was our case, but Airsupply were very supportive and helpful. I would highly recommend them.
Great job with Freddy and Barney who are now happy at their new home in Yorkshire.
Hello Jay, Just wanted to say many thanks for putting us at ease with shipping "Milo" our Labrador to Calgary, Canada. This was the first time we have done this and our pets our family too, I was very happy to hear that you walked Milo and made sure he had plenty of water before going to the plane. It's these small thing that make the difference and it is clear to see you care for pets as much as the owners.
You hear all sorts of stories about shipping companies but I am pleased to say that Airsupply/ Passport For Pets exceeded my expectations and for anyone considering using your company to transport their pets I would say relax you're in good hands and 5 stars from me.
I spoke to a lady for Air supply, immediately I felt comfortable and confident that my dog was going to be well cared for and I was happy to have him under their care.
I didn't have a clue what I was doing , but the person I dealt with was there for me keeping me updated through-out the entire process, making everything a lot easier. I could not have done it without her help.
I would highly recommend Air supply!!
ABSOLUTELY INCREDIBLE service from the guys at Airsupply. We dealt with Sarah and Ian the entire time and they made the process seem easy and stress free especially considering the problems we were dealing with the airline.
They respond to emails and calls VERY promptly, even out of hours and on weekends. Sarah was fantastic in providing us with information that we needed and I cannot say how much we appreciated their help in flying our dog from USA to London, Heathrow. I have raved about their service to family and friends since we have been back. I was very scared about flying my dog and they put my mind at ease and assured me they had it under control. 10 stars - Thank you so much again guys!!!!
Great communication with them before we left Kenya on the process of getting our dog back to the UK and always available to answer questions and give advice. &
Would definitely recommend them for your pet travel
We have a very experienced pet loving team to take care of your best friend...
Administration & Customer Services
Pet travel co-ordinator & customer service.
Pet travel co-ordinator & customer service.
Pet travel co-ordinator & customer service.