Helpful and informative

I recently sent my cat, Zara, to her new home on the west coast of the US. Katherine was the first out of the various people I rang for quotes, having no experience of moving a pet internationally, to fully explain to me the process - why the prices were the way they were, where and when I could expect the flight to be. I ended up choosing to send Zara door to door via the offered pick-up service and this seems to have worked without any issues whatsoever.

Particularly commendable was the handling of a last minute hiccup with an incorrectly worded vet's letter, which I would have not have caught if not for Katherine offering to check my documents ahead of time - saved me paying for another one!

Passport for Pets were a pleasure to deal with during an uncertain time, and reassuring and thorough with a process which is inevitably stressful and expensive. I hope they won't be offended if I say I hope I don't have to send a pet overbroad again, but if I do I will certainly use them again.

Excellent, totally recommended.

Katherine organised the move from the UK to Egypt for our spaniel, Bob. Given that this was at the height of a global pandemic, not a trivial task. Throughout the entire process we received great communication, and most importantly, Bob arrived intact at his new home in Cairo. The only slight fly in the ointment was having to drive Bob down to Heathrow from our Manchester home, but in view of the fantastic service we got that is pretty small beer, and not something I would let put me off using these guys again.

As well as a fabulous service the price was less than what other companies were asking, so a win-win! I would have no qualms recommending these guys to anyone relocating a pet outside the country.

Thanks for everything Katherine!

Our dog flew from South Africa to ...

Our dog Minty flew from South Africa to the UK during the pandemic time. They were very professional, approachable and helpful. Sarah guided me through whole process from the beginning until to the end. Actually She took care about everything leaving me without any stress.

She was absolutely brilliant.

Big thanx
Highly recommend them

Matilda flew from UK to Australia ...

Our dog Matilda flew from the UK to Australia during the pandemic window. Whilst Jess was thrown multiple challenges through out the process, each time she kept her professional approach and her excellent problem solved skills. You are a super star Jess we are so excited to have our Yorkie here in Australia with us.

A big thank you from our entire family.

Traveling during COVID ...

Traveling during COVID was trying enough, but traveling with a pet increases the difficulty. Linz stayed on top of the issues, even with changes occurring less than 48 hour prior to transport! Our dog arrived safe and sound, although he had to take the long way due to unknown last minute airport restrictions. Without her attention to detail, I don't know what would have happened.

Thanks!!!!

Linz was very helpful ...

Linz was very helpful in helping me get my cat over to USA under just a weeks notice. She responds to emails promptly and really puts you and your pets well being first. They were very clear with the paperwork required and ensured that the pet was ready for the journey.

My pet arrived safely and I couldn't be happier.

Katherine was excellent to work with ...

Katherine was excellent to work with.  The whole experience from the first contact(with quick reply) to picking our beloved pet up was stress free and easy.  I had about a million questions and sent as many emails and every time, I was met with prompt answers.

I would recommend working with Katherine any time.

The whole experience with this company ...

The whole experience with this company was absolutely excellent.  Having never used a service like this before I had reservations.  I was put at ease by Ian who explained what would happen and that he would keep me updated.  I felt anxious as they were transporting two nine week old puppies from over five hours away from me.  Ian kept in touch with the breeder and myself ensuring that we were happy.  Sent me a photo of the puppies on there journey to show that they were ok.  On arrival the gentleman who delivered was extremely pleasant and caring.  If I need a service as-this in the future I will look nowhere else.

Thankyou Ian and company for delivering my precious cargo safe sound and happy.

Due to Covid-19 we urgently needed to get our family all back together before the borders were closed.

AirSupply's wonderful team prioritised our needs over their own needs and provided the most caring and professional service, all within crazy timeframes, to get our two cats from London to Athens.  We can't speak highly enough of their commitment and genuine concern for our needs, especially when they must be concerned for their own families and loved ones.

At times of crisis the best in humanity is displayed; AirSupply are right up there in being the best. Thank you, so much.

I was very worried about Betty, an 8 year old Labrador, moving from England to Portugal after having known her for only 6 weeks but thanks to Passport for Pets and Jess she arrived in Lisbon as shining and waggy as when she left Norfolk.

She settled immediately in the car for the journey to her new home and settled there as if she had known it all her life.
I would recommend Passport for Pets unreservedly both for their careful handling of her and for their kindness and patience with her new and very concerned owner.

I have just dropped off a 10 wk old Labrador puppy to go to his new home in Hong Kong.

Passport for pets and Katherine couldn't have been better.  Excellent communication, helpful, very efficient and made the whole process painless.

I would definitely recommend them.

Sarah is absolutely amazing.

I shipped my parrot and German Shepherd from South Africa to Scotland and throughout the communication was constant, accurate and very much appreciated.  Sarah even sent photos of my babies upon their arrival, which took a whole lot of stress out of the situation.

I cannot thank her enough for being so diligent and going above and beyond in taking care of my babies.

Excellent Customer service & Knowledgeable staffs..

We used Air Supply ( Passport for Pets ) to relocate our pet dog Candy from UK to India, I would say my experience with Jess was top class and very professional.

Relocating Candy from UK was seamless and hassle free due to Jess's expert guidance. She was very patient & thorough on the end to end process and paperwork's. Jess even went extra mile by coordinating and passing some critical information to our vet and to our offshore agent.

Overall my experience with Air Supply (Passport for Pets) was very pleasant and I surely recommend them for all overseas pet relocation.

Once again thanks very much Jess & team for all your help and assistance , You guys were awesome..

Sarah T with AirSupply Shipping was such a pleasure to work with. She was always responsive and knowledgeable, and very pleasant.

I hope management know what an asset Sarah is to the company, and I am forever grateful to her for helping me through a very stressful and daunting endeavor.

All my best to her with immense gratitude.

Ian, Sarah and the team provided an excellent and caring service for our two pet dogs coming into London from the Caribbean.   We got to visit their offices and witness the happy atmosphere and how they pay attention to detail to their customers and their pets.   It's very stressful worrying about your pets especially when airlines change their flights or delay matters, as was our case, but Airsupply were very supportive and helpful.   I would highly recommend them.

Great job with Freddy and Barney who are now happy at their new home in Yorkshire.  

Look no further!

Hello Jay,  Just wanted to say many thanks for putting us at ease with shipping "Milo" our Labrador to Calgary, Canada.  This was the first time we have done this and our pets our family too, I was very happy to hear that you walked Milo and made sure he had plenty of water before going to the plane.  It's these small thing that make the difference and it is clear to see you care for pets as much as the owners.

You hear all sorts of stories about shipping companies but I am pleased to say that Airsupply/ Passport For Pets exceeded my expectations and for anyone considering using your company to transport their pets I would say relax you're in good hands and 5 stars from me.

After searching and ringing around different agencies, I spoke to a lady for Air supply, immediately I felt comfortable and confident that my dog was going to be well cared for and I was happy to have him under their care.

I didn't have a clue what I was doing , but the person I dealt with was there for me keeping me updated through-out the entire process, making everything a lot easier. I could not have done it without her help.

I would highly recommend Air supply!!
(passportforpets)

2 cats - UK to Cayman Islands

I researched about 40 different companies and the quick responses, clear and detailed plan (and the reasonable price!) of Air Supply lead me to choose them for our two cats travel from the UK to the Cayman Islands.  I was a nervous wreck from start to finish (having read many horror stories from other companies and airlines) and constantly asking questions and bombarding with emails.  The lady who dealt with us was fantastic and so supportive and helpful.

The transport to the airport and flight on the day went very smoothly and we were communicated with throughout.  My two babies arrived yesterday in a really good condition (the crates we bought from AirSupply were excellent) and are now back to their normal selves after their long journey!

I would certainly recommend, and will be using AirSupply again in the future.  Thank you.

Unaccompanied air transportation of Dog from Mytilene, Greece to LHR.   A solid performance, excellent documentation management at origin and effective UK clearance.

If yr moving a dog from Greece ... these guys know what they're doing!

I had all the space of 3 working days to get my dogs on a flight to Canada.

Luckily I had already previously spoken to Jess at Passport for Pets and I'd got the paperwork all ready, however the sheer panic that nothing would've been done in time was awful!  Jess calmed me down, answered my many questions, took me through each step, made the whole process as simple as possible.   So the dogs flew from Heathrow to Calgary and I honestly won't be choosing any other company to help me with their travel now, passport for pets have you covered.   They're kind and caring, they love what they do, and they understand how nerve racking and scary it is for both pets and pet owners.   Highly recommend!!!

ABSOLUTELY INCREDIBLE service!!!!

ABSOLUTELY INCREDIBLE service from the guys at Airsupply.  We dealt with Sarah and Ian the entire time and they made the process seem easy and stress free especially considering the problems we were dealing with the airline.

They respond to emails and calls VERY promptly, even out of hours and on weekends.  Sarah was fantastic in providing us with information that we needed and I cannot say how much we appreciated their help in flying our dog from USA to London, Heathrow.    I have raved about their service to family and friends since we have been back.  I was very scared about flying my dog and they put my mind at ease and assured me they had it under control. 10 stars - Thank you so much again guys!!!!

Excellent service provided by Air Supply Shipping Agents.

Great communication with them before we left Kenya on the process of getting our dog back to the UK and always available to answer questions and give advice. &

Would definitely recommend them for your pet travel

Air supply were easy to communicate with, reasonably priced and ensured my animals safe arrival to the uk.

The service was prompt and the staff competent and knowledgeable.

Many thanks for a job well done.

Had a great and seamless experience for what I thought was going to be a very stressful process to move our 2 cats from UK to US.

Jess was always available to answer any questions and take me through every step of the process.

I looked at several companies and passport for pets also had the best price (by at least 25%).

Highly recommend!

Having 2 dogs being brothers they're the opposite to one another.   Kano's more of a relaxed dog whereas Jarvis is extremely nervous.   I always said I wouldn't make the move from the UK to the canary islands without the boys and the kindest and quickest option was to fly them.

Passport for pets came in a lot cheaper than other agents and the service they offered was worth every penny and pound.

My dogs are slowly settling into their new lives and seem to be enjoying the exploring of Fuerteventura

We only just yesterday flew our Caucasian Shepherd from LHR to Calgary.

Jordan facilitated our move and he was a class act, a stressful time made simple by the professionalism and effective intelligence of all at Passports for pets.

I had paid to fly 2 dogs to Calgary, unfortunately we had have Fergus put to sleep 3 weeks before we flew, full refund no questions asked.

Recommended without reservation!

We had an excellent service and would highly recommend this company.

Diane could not have done enough for us and our dog in our move to Kenya from UK.   She kept us updated at every turn which was incredibly reassuring at a stressful time.

We would definitely use this company again.