Helpful and informative
I recently sent my cat, Zara, to her new home on the west coast of the US. Katherine was the first out of the various people I rang for quotes, having no experience of moving a pet internationally, to fully explain to me the process - why the prices were the way they were, where and when I could expect the flight to be. I ended up choosing to send Zara door to door via the offered pick-up service and this seems to have worked without any issues whatsoever.
Particularly commendable was the handling of a last minute hiccup with an incorrectly worded vet's letter, which I would have not have caught if not for Katherine offering to check my documents ahead of time - saved me paying for another one!
Passport for Pets were a pleasure to deal with during an uncertain time, and reassuring and thorough with a process which is inevitably stressful and expensive. I hope they won't be offended if I say I hope I don't have to send a pet overbroad again, but if I do I will certainly use them again.