Mollie Green / Hastings to Perth Australia.

From the first point of contact with Katherine at Airsupply Shipping Agents, my wife and I were provided with 10 out of 10 customer service. We were given clear costs and also a detailed vaccination program, detailing exactly what was required and the time frames for each vaccination that Mollie required, enabling Mollie to move out to Australia with us. We were updated at each stage of the way, from the initial pick up in the UK to the flight to Melbourne via Qatar, Mollies 10 Days at the Melbourne Quarantine facility and then Mollies flight from Melbourne to Perth, where we picked up a very happy and excited Mollie 12 days after saying goodbye in the UK.

Excellent, caring relocation for our Bordie Collie

Relocated our dog from Uk to Kenya and from the first phone call, Katherine at passport for pets made the whole process go so smoothly. All our worries were answered quickly, paperwork was sorted promptly and she kept me up to date on Zac's progress throughout. We stopped by to check the crate would fit and I'm so glad we did, Katherine fussed him and so he was happy to be left when it came to the day of his flight.

Joseph, the agent in Kenya, messaged me with progress once he landed and he was with us in a very short time, playing with a tennis ball. I cannot thank you all enough.

I have never had such Good service as...

I have never had such Good service as with Airsupply Shipping. I was very worried about sending my little dog from Sydney all the way to London! But they made me feel so comfortable and always up to date, sending me e-mails and letting me know. They took so Well Care of my dog and they really put their heart into their job which is fantastic!

Thank you

This is the best service I ever have had.

Was not the first time my cats did a long trip but the experience this time was awesome !!

The company really know how to do its job and how to guide the owner through Brithis regulations that could be annoying !!

Excellent service

My cat travelled from UK to Australia with no problems. The team at passport for pets are very friendly and helpful.

I cannot recommend this company enough,

Sarah was absolutely outstanding with me, from the second she answered the phone at the start right to the last minute of delivery, I was informed of every movement of my precious girl that came all the way from Russia, we are so grateful for everything you did for us and as a company I wouldn't hesitate to use you're services again, thank you from the bottom of our hearts, Paige, Richard & girls xxx

Highly Efficient Pet Transport

From the moment I began my research in taking my 2 cat children from London to Jersey in the Channel Islands, I received prompt replies from the agents, with detailed quotes. I started my query 6 months before I took the big step to move them, in that time Jess continued to assist me and answer every question, however silly and obvious it my have seemed to them! I cannot fault the amazing support, first class customer care and now I have my wonderful fluffy friends with me! They arrived looking fresh and healthy and that is a credit to you guys! A GOLD STANDARD SERVICE.

Thank you Jess for your care nature and professionalism.

Amazing!

After being let down and misinformed by another agent we booked in with Sarah at air supply. From the start she was amazing and reassured us everything would be fine as well as sorting out a whole load of things that needed to be done last minute.

So grateful for Sarah and air supply. I will definitely use them again in the future and recommend them to everyone.

A brilliant and friendly service

A brilliant and friendly service. We were stuck for 3 months in a prolonged lockdown in Crete and it was not possible for us to drive across Europe with our 2 dogs to get back to the UK. We heard of Airsupply through Skyway Cargo in Athens and so we flew back.

It was a very smooth journey and Sarah saw us through it all without any stress.

Thank you

We really cannot thank you enough

We really cannot thank you enough for the most incredible service helping us import a very special puppy from Russia.

Everything went so smoothly, Sarah reassured us all the way and took the time to reply reassuringly to our many emails!

A huge thank you.

My two cats Sabirah and Soror

My two cats flew from London to Stockholm with the help from Jess at Airsupply shipping agents. The trip went amazingly smooth and the girls arrived safely.

Jess has been a true star! She's answered every question about a million times and always had a happy voice on the phone and in the emails.

Would recommend!

Response, easy to deal with and caring

I as really nervous about shipping our Cat to Croatia. He is a very nervous boy and had to have an overnight stay which worried me and during a pandemic there were not many options!

The staff were all so friendly and super responsive over email - always coming back within the hour.

The process was really easy and all went fine.

Thank you so much!

Relocating from Kenya, great service ...

Relocating from Kenya with passportforpets help took the stress out moving our treasured pets!

Thoroughness along with diligence ensured a great service that I would highly recommend!

Sarah kept us updated at all times! Second time using this company I would not look elsewhere, highly recommended....

Passport for Pets were amazing!

Passport for Pets (subsidiary of Airsupply Shipping Agents) were amazing.  I have no doubt in recommending them to anyone who is looking to transport their Pet anywhere.  Linz was our contact and she helped in whatever way possible to get our labrador from the UK to Australia in these trying times.  We had many hurdles along the way due to the COVID restrictions but Linz remained in contact throughout and was always there to find solutions to ensure we got our dog out to join us.  Transporting your pet is a difficult time for anyone, and I was exceptionally nervous at what our dog had to go through to get out to us, but Linz's expertise and knowledge reassured us and settled any anxiety I felt over documentation and travel.

We now have our dog with us in Australia and when we collected him at the airport, his tail was wagging and he was excitable and happy, didn't seem phased at all after four flights (accumulating 25 hours) and quarantine.

Thank you Passport for Pets!

Getting Duke to Toronto

Brilliant service. Our plans chopped and changed so much from start to finish due to Covid-19 and an emergency operation but throughout it all, Airsupply and in particular our contact agent (Jess) was absolutely fantastic. Always at the end of a phone call or email to ensure that we were up to speed to all relevant information.

Sending a huge amount of thanks across to the entire team and if we ever need to ship our pets again I wouldn't look anywhere else.

Professional, friendly help!

Sarah was a great help bringing out pet cocker spaniel to the UK from Peru during COVID-19, when the regulations at HARC were constantly changing. She coordinated directly with the company shipping our dog from Peru, and was always one step ahead.

Would definitely recommend to others!

Frenchie relocating from UK to US with the help of absolute superstars

Passport for Pets (a subsidiary of Airsupply Shipping Agents) are the best company you can wish to deal with if you are relocating your pet abroad. I have had the pleasure of dealing with Jess, who is an absolute superstar and successfully coordinated Coco's (our 8 year old French bulldog) relocation to the US from the UK as seamless as possible, despite multiple change of plans and delays from our side and uncertainty from the airlines due to Covid.

Special credit to Jess for the patience and professionalism she displayed throughout in answering my 100s of questions, always reassuring and offering complete and correct information at each step of the way. I couldn't have wished for a better outcome and service and Coco arrived in good spirits, albeit a bit confused after two long flights.

If you want an honest, reliable company to take care of your pet relocation these are the guys to get in touch with.

Helpful and informative

I recently sent my cat, Zara, to her new home on the west coast of the US. Katherine was the first out of the various people I rang for quotes, having no experience of moving a pet internationally, to fully explain to me the process - why the prices were the way they were, where and when I could expect the flight to be. I ended up choosing to send Zara door to door via the offered pick-up service and this seems to have worked without any issues whatsoever.

Particularly commendable was the handling of a last minute hiccup with an incorrectly worded vet's letter, which I would have not have caught if not for Katherine offering to check my documents ahead of time - saved me paying for another one!

Passport for Pets were a pleasure to deal with during an uncertain time, and reassuring and thorough with a process which is inevitably stressful and expensive. I hope they won't be offended if I say I hope I don't have to send a pet abroad again, but if I do I will certainly use them again.

Excellent, totally recommended.

Katherine organised the move from the UK to Egypt for our spaniel, Bob. Given that this was at the height of a global pandemic, not a trivial task. Throughout the entire process we received great communication, and most importantly, Bob arrived intact at his new home in Cairo. The only slight fly in the ointment was having to drive Bob down to Heathrow from our Manchester home, but in view of the fantastic service we got that is pretty small beer, and not something I would let put me off using these guys again.

As well as a fabulous service the price was less than what other companies were asking, so a win-win! I would have no qualms recommending these guys to anyone relocating a pet outside the country.

Thanks for everything Katherine!

Our dog flew from South Africa to ...

Our dog Minty flew from South Africa to the UK during the pandemic time. They were very professional, approachable and helpful. Sarah guided me through whole process from the beginning until to the end. Actually She took care about everything leaving me without any stress.

She was absolutely brilliant.

Big thanx
Highly recommend them

Matilda flew from UK to Australia ...

Our dog Matilda flew from the UK to Australia during the pandemic window. Whilst Jess was thrown multiple challenges through out the process, each time she kept her professional approach and her excellent problem solved skills. You are a super star Jess we are so excited to have our Yorkie here in Australia with us.

A big thank you from our entire family.

Traveling during COVID ...

Traveling during COVID was trying enough, but traveling with a pet increases the difficulty. Linz stayed on top of the issues, even with changes occurring less than 48 hour prior to transport! Our dog arrived safe and sound, although he had to take the long way due to unknown last minute airport restrictions. Without her attention to detail, I don't know what would have happened.

Thanks!!!!

Linz was very helpful ...

Linz was very helpful in helping me get my cat over to USA under just a weeks notice. She responds to emails promptly and really puts you and your pets well being first. They were very clear with the paperwork required and ensured that the pet was ready for the journey.

My pet arrived safely and I couldn't be happier.

Katherine was excellent to work with ...

Katherine was excellent to work with.  The whole experience from the first contact(with quick reply) to picking our beloved pet up was stress free and easy.  I had about a million questions and sent as many emails and every time, I was met with prompt answers.

I would recommend working with Katherine any time.

The whole experience with this company ...

The whole experience with this company was absolutely excellent.  Having never used a service like this before I had reservations.  I was put at ease by Ian who explained what would happen and that he would keep me updated.  I felt anxious as they were transporting two nine week old puppies from over five hours away from me.  Ian kept in touch with the breeder and myself ensuring that we were happy.  Sent me a photo of the puppies on there journey to show that they were ok.  On arrival the gentleman who delivered was extremely pleasant and caring.  If I need a service as-this in the future I will look nowhere else.

Thankyou Ian and company for delivering my precious cargo safe sound and happy.

Due to Covid-19 we urgently needed to get our family all back together before the borders were closed.

AirSupply's wonderful team prioritised our needs over their own needs and provided the most caring and professional service, all within crazy timeframes, to get our two cats from London to Athens.  We can't speak highly enough of their commitment and genuine concern for our needs, especially when they must be concerned for their own families and loved ones.

At times of crisis the best in humanity is displayed; AirSupply are right up there in being the best. Thank you, so much.

I was very worried about Betty, an 8 year old Labrador, moving from England to Portugal after having known her for only 6 weeks but thanks to Passport for Pets and Jess she arrived in Lisbon as shining and waggy as when she left Norfolk.

She settled immediately in the car for the journey to her new home and settled there as if she had known it all her life.
I would recommend Passport for Pets unreservedly both for their careful handling of her and for their kindness and patience with her new and very concerned owner.

I have just dropped off a 10 wk old Labrador puppy to go to his new home in Hong Kong.

Passport for pets and Katherine couldn't have been better.  Excellent communication, helpful, very efficient and made the whole process painless.

I would definitely recommend them.

Sarah is absolutely amazing.

I shipped my parrot and German Shepherd from South Africa to Scotland and throughout the communication was constant, accurate and very much appreciated.  Sarah even sent photos of my babies upon their arrival, which took a whole lot of stress out of the situation.

I cannot thank her enough for being so diligent and going above and beyond in taking care of my babies.

Excellent Customer service & Knowledgeable staffs..

We used Air Supply ( Passport for Pets ) to relocate our pet dog Candy from UK to India, I would say my experience with Jess was top class and very professional.

Relocating Candy from UK was seamless and hassle free due to Jess's expert guidance. She was very patient & thorough on the end to end process and paperwork's. Jess even went extra mile by coordinating and passing some critical information to our vet and to our offshore agent.

Overall my experience with Air Supply (Passport for Pets) was very pleasant and I surely recommend them for all overseas pet relocation.

Once again thanks very much Jess & team for all your help and assistance , You guys were awesome..

Sarah T with AirSupply Shipping was such a pleasure to work with. She was always responsive and knowledgeable, and very pleasant.

I hope management know what an asset Sarah is to the company, and I am forever grateful to her for helping me through a very stressful and daunting endeavor.

All my best to her with immense gratitude.

Ian, Sarah and the team provided an excellent and caring service for our two pet dogs coming into London from the Caribbean.   We got to visit their offices and witness the happy atmosphere and how they pay attention to detail to their customers and their pets.   It's very stressful worrying about your pets especially when airlines change their flights or delay matters, as was our case, but Airsupply were very supportive and helpful.   I would highly recommend them.

Great job with Freddy and Barney who are now happy at their new home in Yorkshire.  

Look no further!

Hello Jay,  Just wanted to say many thanks for putting us at ease with shipping "Milo" our Labrador to Calgary, Canada.  This was the first time we have done this and our pets our family too, I was very happy to hear that you walked Milo and made sure he had plenty of water before going to the plane.  It's these small thing that make the difference and it is clear to see you care for pets as much as the owners.

You hear all sorts of stories about shipping companies but I am pleased to say that Airsupply/ Passport For Pets exceeded my expectations and for anyone considering using your company to transport their pets I would say relax you're in good hands and 5 stars from me.

After searching and ringing around different agencies, I spoke to a lady for Air supply, immediately I felt comfortable and confident that my dog was going to be well cared for and I was happy to have him under their care.

I didn't have a clue what I was doing , but the person I dealt with was there for me keeping me updated through-out the entire process, making everything a lot easier. I could not have done it without her help.

I would highly recommend Air supply!!
(passportforpets)

2 cats - UK to Cayman Islands

I researched about 40 different companies and the quick responses, clear and detailed plan (and the reasonable price!) of Air Supply lead me to choose them for our two cats travel from the UK to the Cayman Islands.  I was a nervous wreck from start to finish (having read many horror stories from other companies and airlines) and constantly asking questions and bombarding with emails.  The lady who dealt with us was fantastic and so supportive and helpful.

The transport to the airport and flight on the day went very smoothly and we were communicated with throughout.  My two babies arrived yesterday in a really good condition (the crates we bought from AirSupply were excellent) and are now back to their normal selves after their long journey!

I would certainly recommend, and will be using AirSupply again in the future.  Thank you.

Unaccompanied air transportation of Dog from Mytilene, Greece to LHR.   A solid performance, excellent documentation management at origin and effective UK clearance.

If yr moving a dog from Greece ... these guys know what they're doing!

I had all the space of 3 working days to get my dogs on a flight to Canada.

Luckily I had already previously spoken to Jess at Passport for Pets and I'd got the paperwork all ready, however the sheer panic that nothing would've been done in time was awful!  Jess calmed me down, answered my many questions, took me through each step, made the whole process as simple as possible.   So the dogs flew from Heathrow to Calgary and I honestly won't be choosing any other company to help me with their travel now, passport for pets have you covered.   They're kind and caring, they love what they do, and they understand how nerve racking and scary it is for both pets and pet owners.   Highly recommend!!!

ABSOLUTELY INCREDIBLE service!!!!

ABSOLUTELY INCREDIBLE service from the guys at Airsupply.  We dealt with Sarah and Ian the entire time and they made the process seem easy and stress free especially considering the problems we were dealing with the airline.

They respond to emails and calls VERY promptly, even out of hours and on weekends.  Sarah was fantastic in providing us with information that we needed and I cannot say how much we appreciated their help in flying our dog from USA to London, Heathrow.    I have raved about their service to family and friends since we have been back.  I was very scared about flying my dog and they put my mind at ease and assured me they had it under control. 10 stars - Thank you so much again guys!!!!

Excellent service provided by Air Supply Shipping Agents.

Great communication with them before we left Kenya on the process of getting our dog back to the UK and always available to answer questions and give advice. &

Would definitely recommend them for your pet travel